Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Quality Control Specialist

Your tasks and responsibilities

 • Daily monitor service on all Bayer China product on-line service (or daily monitor service on all sales related systems on-line service)

 • Daily coach service Reps to improve hotline's operation efficiency and capability.

 • Provide knowledge support and training to service Reps within Contact Center.

 • Fully responsible for handling special calls and following-up respectively according to the given guidance processes.

 • Meet individual and team goals.

 

Who you are

 • At least 3 years medical experience or at least 3 years IT service experience.

 • At least 3 years relevant working experience in customer service or call center.

 • Quality Control experience is necessary.

 • Proved ability to handle special service issue and complaints.

 • Pharmaceutical/chemical industry background or IT background is highly preferred.

 • Customer oriented with agreeable personality

 • Good communication and interpersonal skills

 • Proficient computer skills

 

 

Posting Channel发布渠道:wechat

Your application

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Country: China
Location: DaLian
Functional Area:
Entry Level: