Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Sales Contact Center Representative

Your tasks and responsibilities

  •  Provide sales system and regulation hotline support to the whole Bayer China
  •  New employee orientation training course design, editing, and delivery ,according to the evaluation process for new employees written and call test;
  •  On job training, when new system releases or the original system optimization and upgrades set up a special training for agents,
  •  Agent monthly examination paper edit, evaluation and coaching;
  •  Knowledge base management, update knowledge base information and optimize FAQ;
  •  Ticket audit, responsible for team review all upgrade tickets, find error and feedback to supervisor for coaching, obtained the missing solution from ticket. Collect system-related problems that you find, communicate with the b-level and summarize the solutions;
  •  Collect and report back user feedback to improve Bayer sales system.

 

Who you are

  •  College degree or above more than 3 years call center or service background.
  •  IT background is highly preferred.
  •  Customer oriented with agreeable personality.
  •  Good communication and interpersonal skills.
  •  Proficient computer skills.

 

Posting Channel发布渠道:wechat

 

Your application

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Country: China
Location: DaLian
Functional Area:
Entry Level: